Temporary ClosureAs of: April 7, 2020 – 2:00 PM (EDT)
Additional updates will be made available on this page
With a primary focus on the health and safety of guests, team members and the public, the Seminole Tribe of Florida and Seminole Gaming have voluntarily decided to temporarily close all Seminole and Hard Rock Casinos throughout Florida.
Seminole Casino Hotel Immokalee will close at 6 p.m. on Friday, March 20, 2020. We will reopen as soon as it is appropriate and safe to do so. All hotel reservations during the closure period will be cancelled automatically. Hotel guests will be contacted directly to accommodate their current bookings and needs, wherever possible.
The Seminole Tribe of Florida and Seminole Gaming are very grateful to all our loyal guests and dedicated team members. We look forward to welcoming everyone back soon.
Frequently Asked Questions
In these times of uncertainty, we wanted to take the time to address the most common questions that have arisen since our closure:
What if my slot machine cash out voucher expires while the casino is temporarily closed?
Any slot machine cash out voucher that expired between March 20, 2020 and the date we reopen will be extended for an additional 90 days from the date of opening.
What will happen to my Seminole Wild Card Tier Points?
Your Seminole Wild Card Tier Points will not expire or change during our temporary closing. Your Seminole Wild Card will remain active and your tier status will be the same as it was prior to the temporary closing when we reopen.
Will my remaining Comp Dollars expire?
As of March 21, 2020, we have stopped expiring any unused Comp Dollar balance.
The expiration of Comp Dollars will not begin again until 60 days after reopening.
What happens to my unused Free Play Rewards and Bonus Free Play?
Any unredeemed Free Play Rewards (Bounce Back) earned between March 1 and March 20, 2020 will be extended by 30 days once we reopen. An email will be sent to notify you when these previously expired Free Play Rewards have been reinstated. You will continue to receive new bonus free play offers and invitations based on your prior play with us. These offers will begin to be issued once our temporary closure concludes.
What happens to the gift giveaways that were planned?
Planned gift giveaways will be rescheduled based on the continued availability of each specific gift. Qualified guests will be notified of the new dates and times.
What happens to the entries I had for upcoming promotions?
All March promotions have been canceled. Any entries earned for upcoming promotions will be transferred to new promotions when we reopen, and guests will be notified of their entry balances. No entries will be lost.
Can I still play games online?
Yes, you can - both Seminole Social Casino & Hard Rock Social Casino remain available, with over 100 slot games available for free online and on your favorite mobile device. Play Seminole Social Casino and Hard Rock Social Casino now! You can also try our brand new free game, Hard Rock Blackjack & Casino, to play blackjack, poker, craps, slots & more. PLAY NOW!
How can I request my win/loss statement?
You can access your win/loss statement by logging into your online account.
I purchased concert tickets. How do I find out the status of concerts and shows?
All concert/show listings and statuses can be found on each properties website
I have reservations. When and how will I know if they’re canceled?
All gaming, hotel, restaurant, spa and nightclub operations are suspended until further notice. All future hotel reservations for Hard Rock Hotel Hollywood, Hard Rock Hotel Tampa and Seminole Casino Hotel Immokalee will be automatically canceled through May 14, 2020 arrival. Future hotel reservations for arrival May 15, 2020 and beyond will remain valid. We will accept new hotel reservations for arrival on May 15, 2020 and beyond.
When are you reopening?
As of now, we do not have a firm date of when we will reopen. Seminole Gaming management will closely monitor the situation. We will provide notice to our valued guests via our websites, email and social media.