Frequently Asked Questions

  • What time is Check-in / Check-out?
    Check-in is guaranteed at 4p.m. EST. Check-out is at 11a.m. EST.

    Can I request early check-in?
    Yes. Early check-in may be requested and will be accommodated if available. Guest rooms are based on daily occupancy and cannot be guaranteed until 4p.m.

    Do you allow pets?
    Yes. We accept dogs up to 40 pounds on property. A $100 non-refundable fee will apply for hotel guests. Read our pet policy. There is a pet area located at the eastern edge of the property.

    Do you have a resort fee?
    No. There is no resort fee at Seminole Casino Hotel

    Do you place a hold for a security deposit on my credit card at Check-in?
    Yes. We hold a $100 security deposit per stay on the credit card provided at Check-in for incidental charges. The hold will be released at Check-out provided there were no charges billed back to the room. 

    Do you offer WiFi?
    Yes. We offer complimentary WiFi for all hotel guests.

    Do you allow smoking in the hotel rooms?
    Our hotel is 100 percent non-smoking. Smoking is allowed at the pool. We will always do our best to accommodate our guest’s smoking preferences however these requests are non-guaranteed and based on availability at the time of Check-in.

    Do you offer complimentary parking?
    Yes. We have complimentary parking located on property Valet parking is also available at a charge of $10 for overnight guests. Discounts available for Wild Card Members.

    Does the hotel have a workout facility?
    Yes. Stay fit with 24-hour complimentary access to the Seminole Casino Hotel Fitness Studio located on the lobby level. Equipment includes LifeFitness Cross Trainer, Treadmill, Upright Cycle, Recumbent Bike, Dual Adjustable Pulley, and Dumbbell sets from 5 to 50 pounds. Guests younger than 18 years old must be accompanied by a parent. Hotel key card access is required.

    Do I have to be a hotel guest to use the pool?
    The Pool is available to registered guests of the hotel. The presence of a parent or legal guardian for children under 18 years of age is required. Chickee Huts are available for rent and are based on availability. Reservations are required and may be made at the front desk.

  • How do I get a line of credit?
    You may contact your host for assistance in opening up a line of credit or apply online now.

    Does the casino offer sports betting?
    No.  Sports betting is not currently available in Florida.

  • How do I sign up for a Seminole Wild Card?
    Joining is fast, free and easy. Stop by the Player's Club in the Casino with a valid photo ID to sign up (must be 21or older). Rack up your Seminole Wild Card Rewards, earn Comp Dollars and qualify for promotions.  

    Go to www.SeminoleWildCard.com to sign up now and start enjoying the rewards and benefits of Seminole Wild Card.

    What is a Free Play Rewards?
    Seminole Wild Card members receive Free Play Rewards based on Comp Dollars earned each time they play at their favorite slot machine. The more you play, the more you earn. You can check your Free Play Rewards balance online anytime.

    How do I qualify to receive a Free Play Rewards?
    Seminole Wild Card members who earn $8 Comp Dollars or more in a single visit, not counting Comp Dollars earned with Free Play, will receive a Free Play Rewards reward.

    When and how will I find out if I earned Free Play Rewards?
    Your Free Play Rewards will be automatically loaded to your account approximately 48 hours following your visit. A reminder email will also be sent to you. If you are not receiving emails, call Customer Care or log in to your Seminole Wild Card account online to add your email. Your Free Play will be valid for a period of up to 30 days.

    Log in to your online Seminole Wild Card account to view your best available hotel rates, Comp Dollars balance, Free Play Rewards and upcoming promotions.

    Are there any limits to the number of Free Play Rewads I can receive?
    Play every day, and we’ll mail you an extra offer after each qualifying visit. There’s no limit to the number of extra Free Play Rewards you can receive!

    How do I earn entries into promotions?
    Seminole Wild Card Members also earn entries into exciting promotions by utilizing their membership card each time they play, for the opportunity to win great prizes like fabulous vacations, sweet rides, cold hard cash, Free Play and more. Plus, they may qualify to receive invitations to "Members Only" special events, such as tournaments and dinner parties.

    How can I receive special email offers?
    If you're already a Seminole Wild Card Member, sign-up for exclusive email offers and updates today. Just add your email address to your account at the Player’s Club on your next visit.

    How do I view my current Comp Dollars balance?
    Log in to your online Seminole Wild Card account.

    How do I request my Win Loss Statement?
    Guests can obtain their win/loss statements by one of the following ways:

    1. Visit the Seminole Wild Card Player’s Club with valid photo ID.
    2. Log in to your Seminole Wild Card account.
    3. Call Customer Care at 1-800-218-0007.
  • Where can gift cards be purchased?
    Gift cards may be purchased on-site at Sundries Shop.

    What forms of payment are accepted?
    Gift cards may be purchased with cash or a major credit card: Visa, MasterCard, Discover and American Express.

    Where can gift cards be redeemed?
    Seminole Gift Cards can be redeemed at all Seminole Casino and Seminole Hard Rock properties in the state of Florida. Gift cards can be redeemed at all food & beverage and hotel outlets which are owned by Seminole Gaming. Outlets which are leased to third-party venues are not included in the redemption plan. A full list of valid redemption outlets at Seminole Casino Hotel is below.

     

    Restaurants

    • EE-TO-LEET-KE Grill
    • Lucky Mi Noodle House
    • 1st Street Deli
    • Room Service


    Bars

    • Casino Beverage


    Other

    • Hotel
    • Sundries Shop
    • Seminole Casino Event Center

     

    Are gift cards redeemable for Slot Play?
    No. Gift cards may not be used to redeem Slot Play.

    Are gift cards redeemable for Match Play for Table Games?
    No. Gift cards may not be used to redeem Match Play.

    Can I return an item purchased using a gift card?
    Yes. Items purchased with gift cards may be returned. Bring the items along with the receipt to the store where it was purchased for a refund in the form of a merchandise credit. Items purchased with gift cards cannot be returned for cash.

    How can I check my gift card balance?
    To check your gift card balance, click here.

  • Does your facility offer wheelchairs?
    Yes. Complimentary wheelchairs are available (based on availability).