Frequently Asked Questions

Check our frequently asked questions below to find answers to some of our most common inquiries. If you can't find the answer to your question here, please contact us. We will be happy to assist you.

Casino

Hotel

  • Check-in starts at 4PM ET. Check-out is at 11AM ET.
  • Yes. Early check-in may be requested and will be accommodated if available. Guest rooms are based on daily occupancy and cannot be guaranteed until 4PM ET.
  • Yes. We accept dogs up to 40 pounds on property. A $100 non-refundable fee will apply for hotel guests.
  • No. There is no resort fee at Seminole Casino Hotel Immokalee.
  • Yes. We hold a $100 security deposit per night on the credit card provided at check-in for incidental charges. The hold will be released at check-out provided there were no charges billed back to the room.
  • Yes. We offer complimentary Wi-Fi for all hotel guests.
  • Our hotel is 100% non-smoking. However, smoking is allowed at the hotel pool and throughout the casino.
  • Yes. We have complimentary parking located on-property. Valet parking is also available at a charge of $10 for overnight guests. Discounts are available for Seminole Wild Card members. If you are not a Seminole Wild Card member, you may sign up at SeminoleWildCard.com -- it's fast, easy and free.
  • Yes. Stay fit with 24-hour complimentary access to the Seminole Casino Hotel Fitness Studio, located on the lobby level. Equipment includes LifeFitness® cross-trainer, treadmill, upright cycle, recumbent bike, dual-adjustable pulley, and dumbbell sets from 5 to 50 pounds. Guests younger than 18 years old must be accompanied by a parent or guardian. Hotel key card access is required.
  • The pool is available to registered guests of the hotel. The presence of a parent or legal guardian for children under 18 years of age is required. Chickee Huts are available for rent and are based on availability. Reservations are required and may be made at the front desk.

Seminole Wild Card

  • Joining is fast, free and easy. Stop by the Player's Club with a valid photo ID to sign up. Must be 21 or older. Rack up your Seminole Wild Card rewards, earn Comp Dollars and qualify for promotions.

    Go to SeminoleWildCard.com to sign up and get the most out of Seminole Wild Card.
  • Seminole Wild Card members receive Free Play Rewards based on Comp Dollars earned each time they play at their favorite slot machine. The more you play, the more you earn. You can check your Free Play Rewards balance online anytime.
  • Seminole Wild Card members who earn $8 Comp Dollars or more in a single visit, not counting Comp Dollars earned with Free Play Rewards, will receive Free Play Rewards.
  • Your Free Play Rewards will be automatically loaded to your account approximately 48 hours following your visit. A reminder email will also be sent to you. If you are not receiving emails, call Customer Care at 1-800-218-0007 or log in to your Seminole Wild Card account online to add your email. Your Free Play Rewards will be valid for a period of up to 30 days.
  • Play every day, and we’ll mail you an extra offer after each qualifying visit. There’s no limit to the number of extra offers you can receive!
  • Seminole Wild Card members also earn entries into exciting promotions by utilizing their membership card each time they play, for the opportunity to win great prizes like fabulous vacations, sweet rides, cold hard cash, Free Play Rewards and more. Plus, they may qualify to receive invitations to exclusive members-only special events, such as tournaments and dinner parties.
  • If you're already a Seminole Wild Card Member, sign up for exclusive email offers and updates today. Just add your email address to your account at the Player’s Club on your next visit.
  • Log in to your online Seminole Wild Card account to check your balances.
  • Guests can obtain their Win/Loss Statements by one of the following ways:
    1. Visit the Player’s Club with valid photo ID.
    2. Log in to your Seminole Wild Card account.
    3. Call Customer Care at 1-800-218-0007.

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